Terms of Service ← Back

Please read these Terms of Service carefully before using PropCraft. By ticking the acceptance box at registration and using PropCraft, you agree to be bound by these Terms. If you do not agree, do not use PropCraft.

About PropCraft

PropCraft is a document preparation, guidance, and document generation tool for UK tradespeople and landlords. It is operated by PROPCRAFT TECHNOLOGY LTD, a private limited company registered in England and Wales.

Company name: PROPCRAFT TECHNOLOGY LTD
Company number: 17197416
Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU
Director: Mark Sepple
Trading as: PropCraft
ICO registration number: ZC123572
Contact: hello@propcraft.co.uk
Website: propcraft.co.uk

1. What PropCraft Is and Is Not

1.1 Nature of the Service

PropCraft is a document preparation, guidance, and document generation tool. It helps users draft professional documents and understand general information relevant to UK property management and trades work.

For tools where an official prescribed government form is required — such as Section 8 possession notices (Form 3A) and Section 13 rent increase notices (Form 4A) — PropCraft provides a guided case assessment and personalised completion guide to assist users in completing the official form themselves. PropCraft does not generate the prescribed form.

For other tools — such as deposit deduction letters, pre-action letters, payment chase letters, invoices, and quotes — PropCraft generates the document directly.

1.2 User Classification

These Terms apply to two categories of user:

• Business users: Individuals using PropCraft in the course of a business, trade, or profession — including self-employed tradespeople using PropCraft to generate quotes and invoices in the course of their trade.
• Consumers: Individuals acting for purposes that are wholly or mainly outside their trade, business, craft, or profession — including most private landlords who let property alongside other employment or activities.

Where these Terms distinguish between business users and consumers, the relevant provisions are clearly marked. Consumer statutory rights under the Consumer Rights Act 2015 and other applicable legislation are preserved throughout and are not diminished by these Terms.

1.3 Not Legal Advice

PropCraft is not a legal advice service. Nothing generated by, displayed on, or communicated through PropCraft constitutes legal advice. PropCraft is not a solicitor, barrister, licensed conveyancer, or regulated legal services provider under the Legal Services Act 2007, and is not authorised by the Solicitors Regulation Authority or any other legal regulatory body.

You must not rely on PropCraft as a substitute for professional legal advice. For any matter involving significant legal risk — including possession proceedings, tenancy disputes, deposit deductions, rent increase procedures, or enforcement action — you should seek independent advice from a qualified solicitor.

1.4 Not Financial Advice

Nothing generated by or displayed on PropCraft constitutes financial advice. PropCraft is not authorised by the Financial Conduct Authority (FCA) and does not provide regulated financial services under the Financial Services and Markets Act 2000. You should not rely on PropCraft for financial decision-making.

1.5 Landlord and Compliance Tools — Specific Warning

1.6 Data Protection

PropCraft processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, store, and share personal data are set out in our Privacy Policy, available at propcraft.co.uk/privacy. By using PropCraft, you acknowledge that you have read and understood our Privacy Policy.

1.7 Accuracy and Currency of Information

Legislation and regulations change frequently. While PropCraft takes reasonable steps to keep its content current following legislative changes, we cannot guarantee that all information and templates are up to date at the moment you use them. The 'last updated' date at the top of these Terms is a guide to currency. Always verify important legal requirements directly with an authoritative source such as gov.uk or a qualified professional before acting.

1.8 Your Responsibility

All documents generated by, and all guidance provided by, PropCraft must be reviewed by you before use. You are solely responsible for the accuracy, completeness, and legal effectiveness of any document you send, serve, or otherwise act upon, and for the consequences of any action you take based on PropCraft's guidance.

2. Eligibility

You must be at least 18 years old to use PropCraft. PropCraft is intended for use in the United Kingdom only. If you are using PropCraft on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

3. Account Registration and Acceptance of Terms

3.1 Registration

You must provide accurate and complete information when registering for PropCraft, and keep this information up to date. You are responsible for maintaining the confidentiality and security of your account credentials, including your password. You are responsible for all activity that occurs under your account, whether or not authorised by you.

3.2 Acceptance of Terms

At the point of registration, you will be asked to tick a confirmation box stating that you have read and agree to these Terms of Service and our Privacy Policy. The checkbox is unticked by default and must be actively selected by you. By ticking the box, you confirm your agreement to these Terms. A record of your acceptance, including the date, time, and version of the Terms accepted, is stored securely against your account.

You must not share your account credentials with any third party or allow any third party to access PropCraft through your account. If you believe your account has been compromised, you must notify us immediately at hello@propcraft.co.uk.

Each account is for the sole use of a single individual. Creating multiple accounts to circumvent the free trial limitation or any other usage restriction is a breach of these Terms.

4. Licence to Use PropCraft

Subject to your compliance with these Terms and payment of any applicable subscription fees, PROPCRAFT TECHNOLOGY LTD grants you a limited, non-exclusive, non-transferable, revocable licence to access and use PropCraft for your own lawful business or personal purposes during the term of your subscription.

This licence does not include the right to: sublicense, resell, or distribute access to PropCraft; copy, modify, or create derivative works of PropCraft's interface, technology, or content; or use PropCraft in any way that exceeds the scope of the subscription plan you have purchased.

5. Acceptable Use

You agree to use PropCraft only for lawful purposes and in accordance with these Terms. You must not use PropCraft to:

• Generate documents or guidance intended to deceive, defraud, or cause harm to any person.
• Generate or serve invalid legal notices, including notices that do not comply with prescribed statutory forms or procedures under applicable legislation.
• Harass, threaten, intimidate, or discriminate against any person.
• Engage in any activity that is unlawful under English law or the law of any jurisdiction in which you operate.
• Attempt to circumvent, reverse-engineer, disable, or interfere with the security features, authentication systems, or technical infrastructure of PropCraft.
• Resell, sublicense, redistribute, or commercialise access to PropCraft without our prior written permission.
• Use automated scripts, bots, scrapers, or other automated means to access, extract, or download content from PropCraft.
• Upload or transmit any malicious code, viruses, or other harmful content.

You are solely responsible for the content you provide to PropCraft and for the use you make of any document or guidance generated by PropCraft.

6. Account Suspension and Termination

6.1 Our Right to Suspend or Terminate

We reserve the right to suspend or terminate your account, with or without notice, if we have reasonable grounds to believe that you have breached these Terms, engaged in fraudulent activity, used PropCraft in a way that may expose PROPCRAFT TECHNOLOGY LTD or any third party to harm or legal liability, or failed to pay subscription fees when due.

Where suspension or termination is not due to your breach, we will provide reasonable advance notice and will refund any prepaid subscription fees for the unused portion of the current billing period on a pro-rata basis.

Where suspension or termination is due to your breach of these Terms, no refund will be provided for any prepaid fees.

6.2 Your Right to Delete Your Account

You may delete your account at any time by contacting us at hello@propcraft.co.uk. Account deletion does not affect any outstanding subscription obligations. We will delete your personal data in accordance with our Privacy Policy following account deletion.

7. Subscription, Payment, and Cancellation

7.1 Subscription Basis

PropCraft is offered on a subscription basis. Current pricing is displayed on propcraft.co.uk. Subscriptions are billed monthly in advance. Payment is processed by Stripe, Inc. on our behalf. By subscribing, you authorise Stripe to charge your payment method on a recurring monthly basis until you cancel.

7.2 Free Trial

New subscribers receive a 7-day free trial. No payment card is required to start your trial. Your free trial will not automatically convert to a paid subscription. At the end of the trial period, access to PropCraft will be suspended unless you actively choose to subscribe by entering your payment details. Each person is entitled to one free trial. Creating additional accounts to obtain further free trials is a breach of these Terms.

7.3 Founding Member Pricing

Founding Member pricing is available to the first 100 subscribers only, at the rate displayed on propcraft.co.uk at the time of subscription. The Founding Member rate is locked for as long as your subscription remains continuously active. If you cancel your subscription, Founding Member pricing will not be available on resubscription and you will be charged at the then-current standard rate.

7.4 Cancellation

You may cancel your subscription at any time through the cancellation option in your account settings, or by emailing hello@propcraft.co.uk. Cancellation takes effect at the end of your current billing period. You will retain access to PropCraft until the end of that period. No refunds are provided for partial billing periods, except where required by applicable law or as set out in clause 7.6.

The cancellation process is accessible through your account settings and is no more complex than the original subscription process, in accordance with the requirements of the Competition and Markets Authority's subscription guidance (January 2026).

7.5 Price Changes

We will give you at least 30 days' written notice by email of any price increase before it takes effect. If you do not wish to continue at the new price, you may cancel before the new price takes effect. If you do not cancel, your continued use of PropCraft after the new price takes effect constitutes your acceptance of the new price.

7.6 Consumer Cooling-Off Period

If you are a consumer (a natural person acting outside the course of a business, trade, or profession), you have a right to cancel within 14 days of the date of your first subscription payment under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason.

However, by ticking the confirmation box at the point of subscription, you expressly request that we begin providing the PropCraft service immediately and acknowledge that, once you have made full use of the service within the cancellation period, your right to cancel may be lost. If you have made partial use of the service during the 14-day period and then cancel, we are entitled to deduct from your refund a proportionate amount reflecting the service already provided, calculated on a pro-rata daily basis.

To exercise your right to cancel within this period, please contact us at hello@propcraft.co.uk with your name, email address, and a clear statement that you wish to cancel. We will process any applicable refund within 14 days of receiving your cancellation notice, using the same payment method used for the original transaction.

7.7 Pre-Contract Information

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a summary of the key terms of your subscription — including the price, trial terms, cancellation rights, and a link to these Terms of Service — will be provided to you in a durable medium (by email) before you are bound by your subscription.

8. Intellectual Property

8.1 PropCraft Intellectual Property

PropCraft, including its interface, branding, underlying technology, templates, systems, and all content created by us, is protected by copyright and other intellectual property rights owned by or licensed to PROPCRAFT TECHNOLOGY LTD. You may not copy, reproduce, modify, distribute, or create derivative works from any part of PropCraft's interface, branding, or underlying technology without our prior written permission, except as expressly permitted by these Terms.

8.2 Your Generated Documents

Documents generated by PropCraft using inputs provided by you are yours to use for your own lawful business or personal purposes. We do not claim ownership of the specific documents generated for you.

8.3 No Intellectual Property Warranty

We do not warrant that documents generated by PropCraft are free from third-party intellectual property rights, or that their use will not infringe any third party's rights. You are responsible for ensuring that the content you input into PropCraft and the use you make of generated documents does not infringe any applicable law or third-party rights.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas about PropCraft, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and act on that feedback without restriction or compensation to you.

9. Third-Party Services

PropCraft uses the following third-party services to deliver the platform:

• Anthropic PBC — AI model provider. Receives document generation inputs on your behalf solely to produce documents you request. Anthropic's own data retention policies apply — see anthropic.com/privacy.
• Stripe, Inc. — Payment processing. PropCraft does not receive or store your payment card details — Stripe handles these entirely. Stripe retains card and billing data under their own privacy policy at stripe.com/gb/privacy.
• Render Inc. — Web hosting and database. Hosts the PropCraft application and stores all account data in a PostgreSQL database.
• Resend Inc. — Transactional email delivery. Receives your first name and email address to deliver email verification, welcome, and password reset emails.

These providers operate under their own terms of service and privacy policies. We are not responsible for the acts, omissions, errors, or unavailability of third-party service providers. Disruption to a third-party service may affect the availability or functionality of PropCraft, and PropCraft shall not be liable for any such disruption.

PropCraft may contain links to third-party websites or resources provided for your convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of any linked third-party website. Your use of third-party websites is at your own risk.

10. Disclaimer of Warranties

PropCraft is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind, whether express, implied, or statutory, including but not limited to:

• That PropCraft will be uninterrupted, timely, error-free, or completely secure.
• That any information, guidance, or document generated by PropCraft is accurate, complete, current, or legally effective.
• That PropCraft is fit for any particular purpose.
• That any defects will be corrected within a given timeframe.

In particular, PropCraft does not warrant that any guidance it provides or document it generates will be legally valid, procedurally correct, or appropriate for your specific circumstances. You use PropCraft and rely on its outputs entirely at your own risk.

Nothing in this clause affects the implied terms as to satisfactory quality, fitness for purpose, and conformity with description implied by the Consumer Rights Act 2015 into contracts for digital content with consumers. These implied terms cannot be excluded. Where PropCraft as digital content fails to meet those standards, consumers have the right to a repeat performance or, where that is not possible or not provided within a reasonable time, a price reduction.

11. Limitation of Liability

11.1 Exclusions from Limitation

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or any other applicable statute.

11.2 Aggregate Liability Cap

Subject to clause 11.1, our total aggregate liability to you for all claims arising out of or in connection with your use of PropCraft — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to PropCraft in the 12 months immediately preceding the event giving rise to the claim, or £100, whichever is greater.

For consumers, this cap operates subject to the Consumer Rights Act 2015 fairness test. Where the cap would produce a result that a court considers unfair in the context of your specific claim, your statutory rights shall prevail.

11.3 Excluded Types of Loss

Subject to clause 11.1, we shall not be liable to you for any of the following types of loss, whether direct, indirect, or consequential, and whether or not foreseeable at the time you entered into these Terms:

• Loss of profits or revenue.
• Loss of business or contracts.
• Loss of anticipated savings.
• Loss of or corruption of data or information.
• Loss arising from a failed, invalid, or incorrectly served legal notice or document.
• Loss arising from failure to comply with any statutory deadline, including the Renters Rights Act 2025 Information Sheet deadline or any possession proceedings deadline.
• Legal costs, court fees, or expenses arising from reliance on PropCraft's guidance or a PropCraft-generated document.
• Reputational or goodwill damage.
• Any indirect, special, or consequential loss of any nature.

For the avoidance of doubt, any loss arising from your reliance on PropCraft's guidance or a PropCraft-generated document — including loss suffered as a result of a failed possession claim, an invalid notice, or a missed compliance deadline — falls within the excluded types of loss in this clause, subject always to clause 11.1.

11.4 Consumer Rights

If you are a consumer using PropCraft outside the course of a business, your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation are not diminished by these Terms. Where any provision of these Terms is inconsistent with your statutory rights as a consumer, your statutory rights shall prevail.

12. Indemnity (Business Users Only)

If you are using PropCraft in the course of a business, trade, or profession, you agree to indemnify, defend, and hold harmless PROPCRAFT TECHNOLOGY LTD, its directors, employees, and agents from and against any claims, demands, losses, damages, costs (including reasonable legal fees), and expenses brought by any third party arising from:

• Your use of PropCraft in breach of these Terms.
• Any content or data you input into PropCraft.
• Your use of, or reliance on, any guidance or document generated by PropCraft.
• Your infringement of any third party's intellectual property, privacy, or other rights.

This indemnity does not apply to consumers acting wholly outside the course of a business, trade, or profession.

13. Service Availability and Changes

We aim to keep PropCraft available at all times but do not guarantee uninterrupted access. We may suspend PropCraft for maintenance, updates, or other operational reasons. Where planned maintenance is likely to cause significant disruption, we will endeavour to give reasonable advance notice.

We reserve the right to modify, update, or discontinue PropCraft or any of its features at any time. Where we make a material change to the service, we will provide reasonable notice by email. If you do not wish to continue following a material change, you may cancel your subscription in accordance with clause 7.4.

In the event that we permanently discontinue PropCraft, we will give subscribers at least 30 days' written notice and will provide a pro-rata refund of any subscription fees paid in advance for the unused portion of the current billing period.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. The updated Terms will also be published at propcraft.co.uk/terms. Continued use of PropCraft after the effective date of any change constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cancel your subscription before they take effect.

Where a change is required to comply with applicable law, or reflects a minor administrative update that does not materially affect your rights, we may implement the change without prior notice.

15. Dispute Resolution

15.1 Contact Us First

If you have a complaint or dispute about PropCraft, please contact us first at hello@propcraft.co.uk. We will acknowledge your complaint within 5 working days and provide a substantive response within 14 working days.

15.2 Alternative Dispute Resolution

If we are unable to resolve a complaint to your satisfaction, you may be able to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. UK consumers may access the government's information on alternative dispute resolution at gov.uk. We will consider requests to use ADR on a case-by-case basis and will not unreasonably refuse to participate where a consumer requests it.

Note: The European Commission's Online Dispute Resolution platform (ec.europa.eu/odr) was closed on 20 July 2023 following the UK's departure from the European Union and is no longer available to UK consumers or businesses.

15.3 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. Subject to any mandatory statutory rights of consumers to bring proceedings in the courts of their place of habitual residence, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.

16. General

16.1 Entire Agreement

These Terms, together with the PropCraft Privacy Policy available at propcraft.co.uk/privacy, constitute the entire agreement between you and PropCraft regarding your use of the service. They supersede all prior agreements, representations, warranties, and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remainder of these Terms shall continue in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision. Any waiver must be in writing to be effective.

16.4 Assignment

We may assign or transfer our rights and obligations under these Terms to any successor business, provided that we give you reasonable prior notice and your rights are not materially diminished. You may not assign your rights or obligations without our prior written consent.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including acts of God, pandemic, government action, changes in law, third-party service outages, or internet infrastructure failures. We will use reasonable endeavours to resume normal service as soon as practicable.

16.6 Electronic Communications

You agree that communications from PropCraft may be made electronically, including by email or by posting notices on propcraft.co.uk. Electronic communications satisfy any legal requirement that such communications be in writing.

16.7 Language and Contract

These Terms are provided in English only. The contract formed between you and PROPCRAFT TECHNOLOGY LTD upon acceptance of these Terms is concluded in English. A copy of the concluded contract (comprising these Terms and the Privacy Policy) is available at propcraft.co.uk/terms and propcraft.co.uk/privacy respectively. We do not file or archive concluded contracts individually, but the current versions of both documents are always available at those URLs.

16.8 Operator Information (Electronic Commerce (EC Directive) Regulations 2002)

In compliance with the Electronic Commerce (EC Directive) Regulations 2002, the following information is provided:

Company: PROPCRAFT TECHNOLOGY LTD
Company number: 17197416
Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU
Director: Mark Sepple
Email: hello@propcraft.co.uk
Website: propcraft.co.uk

VAT registration: PropCraft is not currently VAT registered. This position will be reviewed as turnover increases.

Company: PROPCRAFT TECHNOLOGY LTD  |  Company number: 17197416  |  Director: Mark Sepple
Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU
ICO registration: ZC123572  |  Contact: hello@propcraft.co.uk
Website: propcraft.co.uk